Client Reporting and Services Manager - Assistant Vice President
External
Icapitalnetwork · Salt Lake City, UTPrepare for this interview
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About the role
This role will oversee a team of client-facing reporting analysts and associates. This individual is responsible for coaching their team through complex client issues, overseeing special projects, and ensuring that team members can deliver high quality, best in class service to our clients on a consistent basis. The ideal candidate must be comfortable working in a dynamic, performance-driven, fast-paced environment. Our reporting teams have in-depth knowledge of wealth management products and technology applications, so understanding how to manage and develop talent in these areas will be critical.
Responsibilities
- Lead a team and work with Senior Management to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
- Financial reporting and data aggregation tools:
- Analyze and explain portfolio performance results.
- Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
- Analyze private equity and hedge fund statements for input into system.
- Work with clients and partners to resolve data issues.
- Develop and strengthen client relationships through client on-boarding, client account setup and training, day-to-day support, and issue management.
- Establish operational effectiveness through the development and adoption of policies, procedures, and controls.
Requirements
- 7+ Years of experience in a related field
- Experience managing a team: providing feedback, coaching their development, escalating employee issues
- Experience with RIA/Wealth Management Policies, Procedures and Client Service
- Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity
- Excellent customer relation skills and the ability to foster and maintain effective client relationships
- Strong understanding of financial instruments
- Able to think critically through complex performance management reporting issues and best practices
- Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
- Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
- Comfortable with technology, software tools and applications and ability to learn new software quickly; Strong MS Excel and PowerPoint skills and knowledge of database concepts, and any type of programming
Benefits
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Company Intel
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