Guest Relations Representative - Integrated Care

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Additional Information

Entity: Owensboro Health Twin Lakes Medical Center | Department: Integrated Care Unit | Work Hours: 0700-1930 | Weekend Requirements: One | 0.5 FTE Job Summary: Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Job Responsibilities: Acts as central information resource for Owensboro Health staff, patients, and guests. Receives, screens, routes, and/or responds to all incoming inquiries. Greets all guests and provides proper directions or instructions based on needs. Facilitates visitor flow in and out of the department. Updates diet orders and verifies patient diet upon tray deliveries. May monitor tube system and handle medications in accordance with medication safe handling practice. Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement. Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments. Serves as a central information resource to physicians, family, co-workers, and health team. Arranges for patient transport services. Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action. Maintains centrally accessible resource materials (phone books, quick reference for supplies). Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR. Break down charts and take to Health Information Management. Cleans and organizes work area upon arrival. Checks copiers and printers at beginning of shift. Enters work orders and orders supplies. Maintains nourishment stations, waiting rooms, and consultation rooms. Skills and Attributes: Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Position Requirements: Work Experience No experience required. Education High school diploma, General Equivalency Diploma (GED) or higher preferred Licensure/Certification/Registration No licensure/certification/registration required Organizational Responsibilities: Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization. Additional Job Information: This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position. Standard ADA Settings: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: (Office Environment) Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs.: Rarely Lifting 25-75 lbs.: Rarely Lifting over 75 lbs.: Rarely Carrying 0-25 lbs.: Rarely Carrying 25-75 lbs.: Rarely Carrying over 75 lbs.: Rarely Pushing/Pulling 0-25 lbs.: Frequently Pushing/Pulling 25-75 lbs.: Rarely Pushing/Pulling over 75 lbs.: Rarely Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Frequently Repetitive Foot/Leg Movements: Rarely Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Rarely Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Hazardous Drug Risk Exposure: Risk Level: High-Risk Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome

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