4299- Senior Product Manager, Comet

About the role

We are seeking a highly skilled Senior Product Manager, Comet to lead the strategy, development, and delivery of Comet, Innovaccer's AI-powered patient access and contact center platform. Comet is a live product serving multiple provider group and enterprise health systems customers, managing intelligent scheduling, referral management, and inbound / outbound patient engagement across voice AI, EHR integrations, and contact center workflows. This role combines strong technical product leadership, healthcare domain understanding, and hands-on experience with modern AI systems to build scalable, reliable, and production-grade capabilities. You will own the end-to-end product lifecycle for Comet's AI-driven platform - spanning voice AI and telephony workflows, LLM-powered scheduling and intent extraction, referral management, EHR integrations, and AI evaluation frameworks - working closely with engineering, data science, customer success, and customer-facing teams. This is a high-visibility role at the center of Innovaccer's $100M contact center growth thesis, with direct impact on account retention and platform capability development. Product Strategy & Delivery Define and own the product vision, strategy, and roadmap for Comet. Identify opportunities to apply AI across patient access workflows by assessing customer needs, market trends, and regulatory realities. - Translate complex requirements into clear, prioritized product roadmaps and execution plans. - Lead end-to-end feature delivery: PRDs, user stories, acceptance criteria, release planning, and iteration. - Own backlog grooming and sprint prioritization in partnership with Engineering and Design. - Drive high-quality UX for AI-assisted workflows, balancing automation with patient safety, operator control, and clinical accuracy. AI Voice & Contact Center Own end-to-end product development for the Comet AI voice agent, including call routing, IVR configuration, conversation design, patient intent handling, and agent handoff workflows. - Define and track AI output quality metrics - misrouted calls, scheduling errors, handoff accuracy - and drive improvement through structured evaluation frameworks. - Partner with engineering and data science to productize LLM-powered reasoning, slot-filling, human-in-the-loop controls, and AI observability for high-risk healthcare workflows. EHR Integration & Referral Management - Own product specifications for Epic, Athena, and other EHR scheduling and referral integration touchpoints. - Define workflow logic for scheduling, prior auth, fax triage, duplicate detection, and referral status tracking. - Ensure Comet workflows are operationally accurate, auditable, and compliant within enterprise health system environments. Customer Delivery & CS Partnership - Serve as primary product owner across live provider groups and enterprise health system customers, partnering directly with customer success and implementation teams. - Translate customer escalations and live account issues into prioritized engineering work with clear owners and timelines. - Represent the product in customer calls, onsite sessions, QBRs, and deal-cycle discovery as needed. Required - 5+ years of PM experience, including 2+ years owning a complex, enterprise-grade product in production. - Prior experience in contact center technology, CCaaS platforms, or conversational AI - an understanding of IVR routing, telephony constraints, and production-grade voice workflows. - Hands-on fluency with LLM-powered product development: spec NLP tasks, define output quality standards, and partner with engineers on evaluation frameworks and AI observability. - Demonstrated ability to manage live account issues and product delivery simultaneously. - Cross-functional delivery ownership across engineering, data, CS, and executive stakeholders. - Comfort with ambiguity and fast-moving environments; strong written communication across PRDs, escalations, and executive briefings. Preferred - Healthcare technology experience - EHR workflows, scheduling logic, referral management, or prior auth. Not a hard requirement; strong CCaaS or AI voice candidates with genuine healthcare curiosity are encouraged to apply. - Hands-on experience with Epic scheduling APIs, Athena integration, or major EHR touchpoints. - Background in AI platform or evaluation work - ML output scoring, hybrid systems combining deterministic rules, ML models, and LLMs, and AI reliability in regulated environments. We offer competitive benefits to set you up for success in and outside of work Here's What We Offer - Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days. - Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition. - Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered. - Health Insurance: We offer health benefits and insurance to you and your

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