Operations Improvement Manager
External
Iberdrola · Blantyre, UKPrepare for this interview
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Requirements
- You'll need demonstrated ability to work effectively with operational, technical, and partner teams to ensure training materials address real-world issues and drive positive behavioral change.
- You should be comfortable planning and organizing training development cycles, prioritizing updates, and managing multiple priorities effectively. Please note that occasional national and international travel may be required throughout the year.
Benefits
Additional Information
Job title: Operations Improvement Manager Location : Glasgow HQ, Warrington, Wrexham (flexible/hybrid) Salary: From £40,400 per annum + other excellent benefits Help us create a better future, quicker Join ScottishPower as an Operations Improvement Manager and play a key role in transforming how we handle broadband complaints across the UK. You'll drive meaningful change by developing training materials and knowledge frameworks that empower our complaint handling teams. Working across internal teams and external partners, you'll ensure every colleague has access to clear, effective training content that enables them to deliver consistent, high-quality service. This is your opportunity to make a tangible impact on customer satisfaction while building capability across our broadband operations.
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