Carrier Account Coordinator

About the role

The Carrier Account Coordinator is a specialized role and supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with the carrier to meet our load match goals and service commitments with empathy and promptness.

Responsibilities

• Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
• Ensure consistent operations by following established business processes. - Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
• Answering incoming calls, auditing load information, and entering load data when booking loads.
• Tracking and tracing booked shipments, as needed.

Requirements

• Bachelor's degree preferred
• Previous sales or 2+ years of customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong communication skills - persuasiveness, assertiveness, confidence, resiliency
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution.
• Additional Information:
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Tempe, Arizona
• 6 am - 3 pm MST
• $25/hr
• #LI-HT1

Additional Information

Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

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Company Intel

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