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Customer Program Manager - DX

External
Atlassian logoAtlassian · London, UK
Full-timeRemote1mo ago
GitHubLeadership
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Responsibilities

  • Create and drive execution of detailed projects, working in collaboration with customer stakeholders
  • Own communication with clients regularly to provide our recommendations and manage expectations
  • Directly communicate with VP+ level executive stakeholders at customer accounts
  • Identify the needs of technology executives and prepare relevant analyses and reports to help inform decision-making and provide clarity into the health of their engineering organization and actions required to improve
  • In partnership with our Customer Success and Product teams, you will also:
  • Refine the strategies to deliver great value to customers through DX Program Manager services
  • Recommend and contribute to process improvements to maximize accuracy and efficiency within the Program Manager Services offering

Requirements

  • 2-5 years experience in a customer facing role
  • Prior experience in change management, consulting, business analytics, client services, project management, operations, etc
  • Excellent verbal and written communication skills; comfort presenting to strategic stakeholders/leadership
  • Highly organized and able to effectively manage a high volume of parallel projects at once
  • Able to provide great, consistent service to clients who are sometimes assertive and demanding
  • Self-motivated, able to work effectively under deadlines without much supervision, excellent follow-through

Benefits

This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Benefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Additional Information

DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more . Our business has scaled profitably and grown rapidlytripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian . By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers Working at Atlassian This role is fully remote to cover EMEA time zones and we are currently only hiring for this role in the UK. Your future team As an associate on the Program Manager Services team, you will work directly with DX's customers to coordinate the planning, execution, and analysis of their quarterly developer experience surveys. In addition, you will work closely with our Customer Success team to develop and strengthen relationships with executive stakeholders at customer accounts.

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