Door Attendant (Vietnamese Local)

Responsibilities

• As a Door Attendant, you'll be the first and last point of contact for our guests setting the tone for their entire stay.
• Your responsibilities will include:
• Warmly greeting all guests on arrival and departure and guiding them to the appropriate areas
• Opening the main hotel doors and maintaining a welcoming, professional presence at all times
• Handling guest luggage safely and efficiently during arrival, stay, departure, and storage
• Ensuring all luggage is properly tagged and secured
• Assisting guests with directions, requests, and general inquiries
• Resolving guest concerns promptly and coordinating with relevant departments for follow-up
• Maintaining a clean, safe, and organised Concierge and entrance area
• Staying informed on hotel occupancy, VIPs, groups, and daily events
• Maintaining clear communication with colleagues during shift handovers
• Updating and reviewing the logbook to ensure smooth operations
• Supporting daily front office operations and reporting updates to the Assistant Front Office Manager / Front Office Manager
• Ensuring compliance with hotel safety, fire, and first aid procedures
• Demonstrating excellent product knowledge of the location, hotel facilities and services
• Previous experience in a luxury hotel or high-end service environment is an advantage
• Strong interpersonal and communication skills. Fluency in English and Vietnamese an advantage in this role
• A professional, well-groomed appearance and positive attitude (always)
• A calm, courteous, and solution-focused approach to guest interactions
• Team spirit and respect for colleagues across all departments
• Physical ability to assist with luggage and stand for extended periods
• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Additional Information

At Rixos Phu Quoc, the first "hello" matters just as much as the last "see you soon." We're looking for a Door Attendant who understands that luxury starts at the door - someone polished, attentive, and naturally welcoming with an eye for detail and a heart for service. If you take pride in presentation, enjoy helping others, and know how to make guests feel instantly at ease, this role has your name on it.

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Company Intel

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