Senior Manager, Commercial Services (Manheim Fontana)

Responsibilities

• Manages and provides direction to managers on work volumes, planning, and continuous monitoring of staffing levels to ensure efficiency, work quality, prioritization, and superior customer service.
• Prepares reports for executive leadership, tracking strategic goal accomplishment, and reporting progress to stakeholders.
• Proactively reviews performance data, including financial, sales, and activity reports to monitor and measure departmental productivity and provide strategic and consultative insights to stakeholders.
• Serves as the key point of contact for both internal and external clients, addressing escalations and inquiries. Cultivate and maintain positive working relationships with clients, including leadership at all levels, to ensure a superior and positive client experience.
• Develops and recommends solutions for clients that are mutually rewarding using Cox Automotive products, services, and resources.
• Consults with clients on recommended digital sales strategies to post vehicles using Cox Automotive channels.
• Utilizing a deep understanding of the automotive business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success.
• Collaborates with other departments, physical sites, and leadership - ensuring ongoing communication, compliance with legal standards and client SOP, coordination of activities and a high quality of customer service both internally and externally.
• Develop new commercial accounts and increase volume with existing customers through proactive outreach.
• May have oversight of TRA and Specialty functions ensuring positive customer relationships, focus on growth of business, successful sale execution, completion of quality repairs, and appropriate preparation of records for customer accounts.
• May have oversight of the Outside Commercial Coordinator team who work closely with client account representatives to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work with safety leadership to support all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.
• Required Qualifications:
• Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
• 3+ years' experience in management or leadership role
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Proficiency in analyzing data crucial to making informed decisions and achieving operational efficiency required.
• Experience coaching and leading others required.
• Ability to foster productive and professional internal and external business

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Sr Manager, Commercial Services Management Level Sr Manager - People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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