Food and Beverage Supervisor (The Mora Singapore)

About the role

The Food and Beverage Supervisor is responsible for overseeing the daily operations of The Mora Singapore restaurant and food & beverage service areas to ensure excellent guest service, smooth operations, and compliance with hotel standards. The role supports operational efficiency by supervising service staff, maintaining service quality, and ensuring a positive dining experience for guests. 1. Restaurant & Service Operations Supervise daily food and beverage operations to ensure smooth and efficient service. Ensure restaurant setup, cleanliness, and presentation standards are maintained at all times. Monitor service flow and guest satisfaction during operating hours. Coordinate closely with kitchen and bar teams to ensure timely and accurate service delivery. Ensure all opening and closing procedures are completed properly. 2. Guest Service & Experience Provide professional, courteous, and attentive service to guests. Handle guest enquiries, feedback, and complaints promptly and professionally. Ensure guests receive high-quality dining experiences in accordance with hotel standards. Assist in handling VIP guests, special requests, and operational requirements. Promote menu items, daily specials, and upselling opportunities to maximize revenue. 3. Team Supervision & Training Supervise, guide, and motivate Waiters / Waitresses and service team members. Conduct daily briefings and ensure staff are informed of operational updates and promotions. Monitor staff grooming, punctuality, discipline, and service performance. Provide on-the-job training and coaching to improve service standards and product knowledge. Assist in staff scheduling and manpower planning to support operational requirements. 4. Cashiering & Inventory Control Monitor cashiering procedures and ensure billing accuracy. Ensure proper handling of cash, POS transactions, and daily sales reconciliation. Assist in monitoring stock levels, operating equipment, and outlet supplies. Support inventory control and minimize wastage or breakage. 5. Hygiene, Safety & Compliance Ensure compliance with Singapore food hygiene, sanitation, and workplace safety regulations. Maintain cleanliness and hygiene standards for dining areas, pantry, and service stations. Ensure all team members follow grooming and uniform standards. Report maintenance issues, safety hazards, and operational concerns promptly. 6. Reporting & Administrative Support Assist in preparing daily operational reports and shift handover updates. Monitor outlet performance, guest feedback, and service quality standards. Support implementation of hotel policies, SOPs, and operational improvements. Perform any other ad hoc duties assigned by Management.

Requirements

• Diploma or Certificate in Hospitality, Food & Beverage Management, or related field preferred.
• Minimum 3-5 years of relevant experience in hotel, restaurant, or hospitality operations.
• At least 1-2 years of supervisory experience in F&B operations preferred.
• Prior hotel or fine dining experience will be an added advantage.
• Skills & Competencies
• Strong leadership and team supervision skills.
• Good interpersonal and customer service skills.
• Ability to work efficiently in a fast-paced hospitality environment.
• Good communication and problem-solving abilities.
• Knowledge of restaurant operations, food service standards, and POS systems.
• Familiarity with Singapore food hygiene and workplace safety regulations.
• Able to work rotating shifts, weekends, and public holidays.
• Service-oriented, responsible, and able to handle operational challenges professionally.
• Able to work rotating shift including weekends and public holidays.

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