Salesforce Senior Engineer - Service Cloud

Responsibilities

• Design and develop custom Salesforce solutions across Service Cloud, and Experience Cloud to support customer service processes, to enable seamless customer engagement, onboarding, support case handling, and self-service capabilities.
• Build and enhance Community portals , ensuring secure access control, responsive design, guided workflows, intuitive navigation, and dynamic content delivery.
• Build and customize Lightning Web Components (LWC), Apex classes, triggers, Flows, and REST APIs to meet complex business requirements.
• Develop and configure Service Cloud features such as Cases, Flows, Omni-Channel, Knowledge and dashboards.
• Implement AI/Agentic capabilities in Experience Cloud portals to provide personalized experiences, automate repetitive workflows, surface predictive partner insights, and recommend next best actions
• Collaborate with business analysts, architects, and UX designers to translate user stories and wireframes into technical solutions.
• Integrate Salesforce with third-party systems using APIs or middleware platforms (e.g. Boomi).
• Ensure adherence to Salesforce development best practices, code reviews, security standards, and change management processes.
• Support system testing, performance tuning, and deployment activities in development and production environments.
• Provide ongoing support, troubleshooting, and enhancement for existing applications and user-reported issues.

Requirements

• Bachelor's degree in computer science, Information Systems, or a related field; relevant work experience considered in lieu of degree.
• 8+ years of hands-on Salesforce development experience, with demonstrated expertise in Service Cloud and Experience Cloud.
• Excellent knowledge and development experience in Apex, SOQL/SOSL, Governor Limits, Declarative Automation, Web Services and Lightning components development (Aura and LWC).
• Experience developing and customizing Experience Cloud (Communities) portals including user access, navigation, branding, and content.
• Familiarity with Salesforce API integration and authentication methods (REST/SOAP, Named Credentials, OAuth).
• Salesforce certifications preferred (e.g., Platform Developer I/II, Service Cloud Consultant, Javascript Developer, Experience Cloud Consultant).
• Knowledge of Agile development methodologies and version control tools (e.g., Git, Copado, Gearset).
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proven track record of implementing innovative technology solutions that drive business value.
• Job Type:
• Regular
• Shift:
• Shift 1 (India)
• Primary Location:
• Bengaluru, Karnataka, India
• Additional Locations:
• Posting Statement:

Additional Information

Job Details: Job Description: Salesforce Application Developer will be responsible for designing, developing, and supporting scalable solutions across Service Cloud & Experience Cloud communities. This role will focus on building and enhancing Service Cloud automation processes, and customer/partner portal experiences. The developer will collaborate with cross-functional teams to deliver user-centric solutions through custom development, configuration, and system integration. Ideal candidates will have strong technical expertise in Apex, Lightning Web Components, and Salesforce platform capabilities. The ideal candidate brings an AI-first mindset , leveraging Salesforce AI and Agentic AI tools to enable intelligent customer engagement, predictive performance insights, dynamic content delivery within community portals, and automation of onboarding and case management workflows. Experience with Einstein AI, AI-powered knowledge recommendations, and generative AI for content creation within the Experience Cloud is preferred.

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