IT Team Lead (SaaS)

About the role

Who are we? So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections. We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025. We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch. Our Purpose ✅ Empower Australian businesses to trade confidently with their customers. Our Mission 🏆 We aim to be number one in our industry by delivering unique data insights and innovative products. Your Role & Team As we continue to scale, we are excited to introduce a newly created role to the CreditorWatch Family. We are on the lookout for an IT Team Lead to join our growing IT team. This role is both strategic and hands-on. You'll run projects end-to-end, uplift operational maturity, and provide day-to-day technical leadership without slowing delivery. This won't be your average management role. You'll combine a highly technical skillset with people leadership, working smarter not harder, showing initiative and thinking outside the box, and coming to the table with process improvement initiatives and new ways of work. You'll report directly to the Head of IT & InfoSec in this role . Please note, it's a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office . Some of your responsibilities include and are not limited to: Managing a team of IT Systems Engineers who do a mixture of end-user support, SaaS platform administration, identity and access management, and automation, while remaining hands-on yourself, and partnering with other teams on IT projects. Owning the day-to-day operations and strategy for IT, balancing security, compliance and employee experience. Managing workload, capacity and prioritisation across support and projects. Providing 1st, 2nd, and 3rd line technical support, maintaining strong technical oversight across identity, endpoints, networking and SaaS services. Leading IT projects, including AI initiatives and system improvements. Managing vendors, contracts and software licensing. Coaching and developing IT Systems Engineers by providing regular, practical feedback to help them reach their personal growth goals. Driving adoption of our systems internally, championing the benefits of what we roll out. Our ideal candidate Proven experience leading or mentoring a small technical team, with a hands-on leadership style. Strong technical background across SaaS platform administration (Microsoft 365, Jira, Confluence, Slack), Identity & Access Management (Okta, Microsoft Entra), and SSO technologies (OAuth, OIDC, SAML). Experience delivering technical projects end-to-end across various technologies and platforms. Experience with office networking, remote access (VPN/Zero Trust), and endpoint management across macOS and iOS. Comfortable with scripting, APIs and automating repetitive tasks, with a mindset of continuous improvement. Excellent communication and interpersonal skills, able to translate technical concepts for non-technical audiences and manage stakeholder expectations. Strong organisational skills with the ability to manage competing priorities across support and project work. A genuine interest in developing others and helping your team grow. More than just work 🏃🏽♀️ Keep Active - All employees get a Fitness First Platinum gym membership. ☕️ Daily Fuel - Barista-made coffee, breakfast, snacks, lunches and drinks on us - we got you! 📲 Phone Credits - We pay you $50 per month to put towards your plans - how good. ❤️🩹 Wellness Days - Receive an additional day off each month. Whether you're pursuing physical activities, cultivating your mental wellbeing or supporting your community... this is your time to switch off from work. 💆🏽♂️ Monthly Massages - We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. 💰 Bonus Shares - We offer our dedicated employees' performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company. 🤩 Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah... we own a boat) - these mo

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