Cabinet Customer Service Specialist

About the role

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen's operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota . A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered .

Responsibilities

• Located in our Byron Center office, our Cabinet Specialists work in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan market. Day-to-day responsibilities include:
• Entering order received via e-mail, US Mail, fax or phone into ERP system
• Ensuring the proper quality, accuracy and timeliness of customer orders
• Processing customer returns and vendor credits where necessary
• Creating vendor purchase orders as needed to fulfill customer orders and to maintain the cabinetry stocking inventory programs
• Working closely with the Outside Sales Team and assisting with new dealer training, product update communication, etc.
• Scheduling vendor delivery trucks and communicating to Warehouse Manager
• Full support for all cabinet brands
• Participating in vendor training events
• Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Customer Service Manager
• Assisting with other tasks and projects as requested by leadership
• REQUIRED EDUCATION/EXPERIENCE
• High School diploma/GED required
• College degree preferred
• 2-5 years' experience in a professional customer service environment required
• Prior cabinetry program knowledge and experience is preferred
• Prior kitchen design experience preferred along with 20/20 design
• REQUIRED SKILLS
• Strong communication skills, both verbal and written
• Friendly, professional demeanor
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately and in a timely manner
• Proficient in Microsoft Office
• Desire to learn and grow and assist in the execution of continuous improvement initiatives

Benefits

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