Manager, Epic Enterprise Operations

Requirements

• We expect:
• Bachelor's degree in Computer Science, Information Systems, related field or e

Benefits

Additional Information

As a Manager, Epic Enterprise Operations, your work at Tegria will focus on providing leadership and strategic direction for Tegria's Epic Technical Team, ensuring alignment with departmental objectives and delivery of measurable outcomes. You exercise sound judgment and deep domain expertise to guide operational execution, process optimization, and the implementation of initiatives that support organizational growth. You lead a multidisciplinary team that may include Operational Database Administrators (ODBAs), Epic Client Systems Administrators (ECSAs), Cogito Administrators, and other infrastructure professionals supporting platforms such as Azure and Windows. You establish priorities, allocate resources, and ensure consistent, high-quality service delivery across client environments. In addition, you manage client relationships and coordinate team activities across multiple customers, serving as a key point of contact for operational performance and service outcomes. You partner with sales and business development teams by providing technical and operational input as needed. When required, you may also directly support client environments in one or more Epic or infrastructure administration roles. The role you play An effective Manager, Epic Enterprise Operations will help the organization on a whole achieve success through: Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team Management & Leadership Lead and manage a team of technical professionals supporting Epic environments across multiple customer engagements, ensuring system availability, security, and service quality. Set priorities and make operational decisions aligned with departmental objectives, company policies, and regulatory requirements. Manage team performance, including hiring, onboarding, coaching, development planning, performance evaluations, compensation reviews, and corrective actions in partnership with Human Resources. Plan staffing based on forecasted workload and engagement demand; request and allocate resources within approved budgets and guidelines. Monitor expenditures and manage resources to meet financial and operational targets. Operational Oversight Develop and implement operational plans, tools, and processes to support service delivery and customer service objectives. Contribute to the development and maintenance of standards, guidelines, and procedures to ensure compliance and operational consistency. Prepare and present operational reports, metrics, and updates for leadership. Lead and participate effectively in meetings and ensure timely communication of departmental status to the Director. Client Engagement & Delivery Own and manage client relationships, partnering with customer leaders to ensure services are delivered in accordance with statements of work and agreed outcomes. Coordinate and execute work across single or multiple customer engagements, independently or in collaboration with project teams. Serve as a liaison between technical, operational, and business stakeholders. Support project delivery activities, including planning, coordination, facilitation, documentation, milestone reviews, and decision support. Analyze current-state processes, develop future-state recommendations, and present improvement opportunities grounded in industry best practices. Track and document outcomes using KPIs, impact analysis, and formal project closeout materials. Mentor team members and customer counterparts to support successful delivery and long-term operational sustainability. Internal Team & Organizational Development Develop and maintain team documentation, including operating procedures, training materials, and knowledge resources. Contribute to team capability growth through training, coaching, and participation in internal initiatives. Model company values and hold team members accountable to expected behaviors and performance standards. Lead or participate in internal projects supporting organizational strategy and service maturity. Promote diversity, inclusion, and healthcare equity in internal practices and client delivery. Support talent growth through referrals and participation in recruiting and team development activities. Business Development & Marketing Support Represent the organization in sales and business development efforts, including client discussions, sales calls, and solution presentations. Contribute to marketing and thought leadership content that promotes service offerings and client outcomes. Collaborate with sales teams to position Epic Enterprise Operations, Hosting & Infrastructure services, and strategic vendor partnerships. Identify and communicate potential growth opportunities based on industry knowledge and client insight. Performs other generally related duties as assigned.

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Company Intel

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