Customer Service Executive
External
Ban Hock Hin Private · Defu South Street 1, SingaporeS$26K–S$31K/yrFull-timeUnknownToday
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Responsibilities
- Attend to walk-in customers, phone calls, WhatsApp enquiries, and emails in a professional and friendly manner.
- Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs
- Communicate with customers on service progress, estimated completion times, and any additional repairs or maintenance identified by the workshop team.
- Prepare quotations, generate invoices, and process customer payments accurately.
- Follow up with customers after service completion to ensure satisfaction and address any enquiries or feedback.
- Maintain accurate customer records and ensure all service documentation is complete and up to date.
- Support the daily administrative and operational activities of the workshop.
- Perform any other duties as assigned by the Manager
Requirements
- At least 1 year of customer service or administrative experience. Automotive or motorcycle industry experience is an advantage.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office and computer systems.
Benefits
Opportunities for career growth and professional development.Performance-based bonuses.Yearly appraisal for promotion and increment.Positive company culture - open and transparent communication, diversity and inclusion
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