Community Manager, Rome

About the role

As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups . You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand. This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and strengthen our community presence. This is a fully onsite position , based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts.

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms .
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions .
• Organize and promote community events, webinars, and Q&A sessions .
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyze community engagement metrics to optimize strategies.
• Identify and activate brand advocates, ambassadors, and superusers .
• Stay up to date with community management trends, tools, and best practices .
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
• Address user concerns and escalate issues to the appropriate teams when necessary.

Requirements

• Around 3+ years of experience in community management, social media management, or customer engagement .
• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
• Strong written and verbal communication skills, with the ability to engage and inspire users.
• Experience with community-building tools and analytics platforms .
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines .
• Experience planning and executing community-driven events or initiatives .
• Passion for building meaningful relationships and fostering brand loyalty .
• Ability to analyze engagement data and adjust strategies accordingly.
• Experience in fast-paced digital environments with a user-centric mindset.
• What benefits are we offering?
• Apple hardware ecosystem for work.
• Annual Bonus
• Top-tier Health and Life Insurance for peace of mind.
• Transportation Budget to support your commute needs.
• Coverflex benefits package for meal allowances, well-being, and more.
• Childcare support.
• Air Conference - an opportunity to meet the team, collaborate, and grow together.
• Pension Fund to support your long-term financial planning.
• Urban Sports Club membership to keep you active.
• Meals 100% free at the hub.
• Diversity & Inclusion
• At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.
• Application Disclaimer
• At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification.

Benefits

Additional Information

About Air Apps At Air Apps, we believe in thinking bigger-and moving faster. We're a family-founded company on a mission to create the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018-and now with offices in both Lisbon and San Francisco-we've remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you'll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management-and change lives along the way.

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