Data Quality IMR Analyst - North America

Responsibilities

• Issue Intake and Triage
• Serve as the primary regional point of contact for data issues raised by business, technology, operations, and control functions.
• Log, classify, and prioritize issues in the enterprise IMR tooling, ensuring complete metadata, severity rating, and impact assessment.
• Validate that submitted issues are well-defined, reproducible, and supported by sufficient evidence before progressing them through the workflow.
• Business Impact Analysis, Root Cause Analysis, and Remediation Planning
• Facilitate collaboration to improve understanding issues underlying cause and impact to the organization by connecting data owners, stewards, subject-matter experts and technology partners to identify upstream sources, control gaps, and contributing factors.
• Support Data Stewards and Data Owners in driving progress on IMR cases.
• Ensure documentation of findings, short-term workarounds and long-term remediation plans, are completed to standard with stakeholder sign-off on agreed actions.
• Support the analysis of remediation options against cost, risk reduction, regulatory impact, and time-to-resolution.
• Execution Oversight and Governance
• Track remediation milestones, dependencies, and target dates; proactively escalating slippage, blockers, or scope changes to leadership and governance forums.
• Maintain accurate, audit-ready records of issue status, decisions, approvals, and evidence in line with the data governance policy and regulatory expectations.
• Validate closure criteria, confirm that root causes have been addressed, and obtain formal sign-off from accountable owners before closing issues.
• Reporting and Stakeholder Engagement
• Produce IMR dashboards, KPI/KRI reporting, and trend analysis for senior stakeholders, governance committees, and audit/regulatory reviews.
• Identify recurring themes, systemic weaknesses, and opportunities to strengthen data quality controls, and feed insights into the broader data strategy.
• Build strong working relationships with data owners, stewards, technology leads, operations, risk, compliance, and audit partners across the region.
• Process and Capability Improvement
• Support the continuous improvement of IMR procedures, templates, taxonomies, and tooling to improve efficiency, consistency, and user experience.
• Coach and support business and technology teams on issue articulation, evidence collection, and remediation best practices.
• Contribute to global IMR working groups to ensure regional consistency with enterprise standards while reflecting local nuances.
• Required Qualifications
• Bachelor's degree in management information systems, Finance, Business, or a related discipline.
• 2+ years of experience in data governance, data quality, data management, operational risk, or audit, with demonstrated involvement in issue management or remediation.
• Working knowledge of data governance frameworks (e.g., DAMA-DMBOK), data quality dimensions, and data lineage concepts.
• Hands-on experience with issue/workflow tooling such as ServiceNow, Collibra, Informatica Data Management Cloud, or equival

Additional Information

Make your mark in Data Management & Governance As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success. We are seeking a Data Quality Issue Management & Remediation (IMR) Analyst to drive data quality improvement across the organization. Why this role matters: High-quality, well-governed data are foundational to how we serve clients, manage risk, and meet our regulatory obligations. The IMR Analyst is at the front line of ensuring that when data issues arise, they are captured, understood, prioritized, and resolved with discipline. This is a high-visibility role with direct exposure to senior leadership across business, technology, risk and compliance functions. How you will create an impact The Issue Management and Remediation (IMR) Analyst will drive the end-to-end data issue lifecycle for a specific region - from intake and triage through root cause analysis, remediation planning, execution oversight, and closure validation. This role partners closely with data owners, technology teams, business stakeholders, and risk and compliance functions to ensure data issues are resolved in a structured, timely, and auditable manner consistent with our enterprise data governance framework. The IMR Analyst will be the regional anchor for issues affecting North and Latin American business lines, with particular focus on regulatory-driven data issues, financial reporting data, customer data, and cross-border data flows. This role works closely with regional business partners and global IMR leads in EMEA and APAC.

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