Automotive Technical Specialist

Responsibilities

• Serve as the first point of contact for repair requests and technical questions from technicians.
• Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
• Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
• Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
• Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
• Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools.
• Support and guide repairs for OTA updates and basic troubleshooting for software updates.
• Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
• Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.
• Contribute to continuous improvement by following standardized workflows and proposing process improvements.
• What you bring
• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
• Technical knowledge
• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing
• Language
• Working proficiency in Portugees and professional English required (written and spoken)
• Additional European languages are a plus
• Working pattern and location
• 40 hours per week
• Monday-Friday

Benefits

Additional Information

We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues . You'll be the escalation point when others can't fix it - helping reduce downtime and deliver first-time-right repairs .

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Company Intel

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