Reception Team Member

About the role

What will you be doing? Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest confidentiality and safety Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required. Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently. Document accurately all internal and guest messages. Distribute according to specified Hotel procedure. Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges. Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Attend to other duties like hosting breakfast as requested by Management and Supervisors Skills include but are not limited to: Customer Service skills Ability to multitask Excellent communication skills Team working skills Ability to cope well under pressure and interact with patience and compassion Administration skills Computer skills As part of our team you can have: 30% discount in any Accor Hotel Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Company Intel

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