Partner Success Manager, Premium Products

Responsibilities

• Own end-to-end partner onboarding and implementation, ensuring seamless launches and strong early performance
• Serve as the primary point of contact for partners, managing day-to-day relationships and delivering a high-quality partner experience
• Track, analyze, and report on partner performance metrics, identifying opportunities to improve engagement, conversion, and retention
• Collaborate cross-functionally with Product, Operations, and Business Development to resolve issues and enhance partner outcomes
• Drive continuous optimization by testing, iterating, and implementing process improvements across the partner lifecycle
• Up to 10-15% of travel to meet with external partners
• How you'll measure success:
• Time to launch and successful activation of new partners
• Partner performance metrics (e.g., engagement, conversion, retention, usage)
• Partner satisfaction and relationship health
• Operational efficiency and improvements in onboarding and support processes
• What you're great at:
• 2-5+ years of experience in customer success, account management, partnerships, or a similar client-facing role
• Excellent relationship-building skills, with the ability to manage multiple partners simultaneously
• Analytical mindset, with comfort using data to track performance and identify opportunities
• Highly organized, with excellent attention to detail and the ability to manage multiple workstreams
• Comfortable operating in a fast-paced environment, with a bias for action and ownership
• How You'll be Rewarded:
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
• #LI-Onsite

Benefits

Additional Information

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier-physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Partner Success Manager, Premium Products will own the day-to-day success, performance, and experience of CLEAR's Premium Products partnerships. This role is critical in onboarding new partners, managing ongoing relationships, and driving performance optimization to unlock long-term value for both CLEAR and our partners.

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