Accounts Receivable (AR) Supervisor - Hybrid AZ

Responsibilities

• AR Operations and Billing Oversight: Oversee daily operations, including review and approval of manual billing to ensure accuracy, proper coding, and timely processing.
• Support month-end billing cycles and resolve discrepancies in partnership with internal teams.
• Maintain billing integrity within the system to ensure accurate revenue processing.
• Delinquency Management: Lead the monthly delinquency process, including review and approval of notices.
• Monitor account status and guide follow-up strategies to improve collections outcomes.
• Support structured payment plans and documentation.
• Member Account Support: Serve as an escalation point for complex billing, delinquency, and account-related issues.
• Partner with Members and internal teams to resolve inquiries while maintaining strong relationships, protecting company interests, and ensuring compliance with established policies and procedures.
• Team Leadership and Department Support: Supervise, coach, and develop AR staff, ensuring strong performance and service levels.
• Manage workload distribution and support the team in resolving escalated issues.
• Reinforce best practices in billing, collections, and customer service.
• Account Setup and Contract Review: Review contracts for new accounts, amendments, and ownership transfers.
• Validate billing structures and fee setup, ensuring accurate system configuration.
• Partner cross-functionally to support smooth onboarding of new accounts.
• Research and resolve discrepancies related to reservation billing activity.
• Central Bill Support: Oversee Central Bill accounts to ensure accuracy and timely payments.
• Review and process adjustments for reservation-related activity (e.g., early departures, no-shows).
• Preferred Experience and Education
• Associate's degree in accounting, finance or related field or an equivalent combination of education and experience.
• Minimum 5 Years of Accounts Receivable, billing, and collections experience including lead or supervisory responsibilities.
• Experience working in high-volume billing environments.
• Intermediate proficiency in Microsoft Excel (e.g., PivotTables, lookups, data analysis).
• Required Knowledge and Skills
• Working knowledge of accounting ERP systems (Workday Financials experience preferred).
• Strong attention to detail and excellent organizational and time-management skills.
• Solid understanding of Generally Accepted Accounting Principles (GAAP).
• Knowledge of contract review and billing setup processes.
• Excellent written and verbal communication skills with the ability to manage complex or sensitive account discussions.
• Ability to analyze, research, and resolve both routine and complex issues using sound judgment and prior experience.
• Provides day-to-day direction and general supervision according to defined standards and guidelines.
• Familiarity with using basic AI-enabled tools and automated systems to support accounts receivable tasks.
• Work Location and Schedule
• Working hours are Monday through Friday, 8am to 5pm (Arizona Time).
• This position is not eli

Benefits

Additional Information

Join BWH Hotels - Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Join our Accounting and Finance team as an Accounts Receivable (AR) Supervisor, where you will lead day-to-day AR operations to support accurate billing, timely collections, and strong Members relationships. This role combines hands-on operational oversight with team leadership, serving as a key point of escalation for complex or highly visible account matters while driving efficiency, accuracy, and compliance across AR accounts and processes. You'll work cross-functionally with internal stakeholders and Members, playing an important role in protecting revenue, improving processes, and enhancing the overall billing experience.

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