Technology Solution Center Analyst

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills
• Customer Solutions, Data Architecture Development, End Users, Problem Resolution, Technical Support
• Competencies
• Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, IT Standards, Procedures & Policies, Problem Solving, Technical Troubleshooting
• Work Experience
• Education
• No Degree
• Certifications
• No Required Certification(s)
• Licenses
• No Required License(s)
• Pay Transparency
• Base Salary: $37,500.00 - $75,000.00
• Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
• Application Window
• Generally, this opening is expected to be posted for two business days from 06/17/2026, although it may be longer with business discretion.

Benefits

Additional Information

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position]. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides the first line of support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology. Escalates issues to second and third level support teams through pre-determined directions or procedures. Resolves employee/contractor technology issues during point of contact. Partners with end-user and other analysts to resolve normal and unusual information system problems. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at PNC? Share your experience