Customer Service Agent with Czech

About the role

Act as a single point of entry for all cases (both emails and calls) in Czech, Polish & English related to: -Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status - Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing -Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research Conducting effective communication with customers through income/outcome-bound and e-mails Managing customer inquiries, identifying customer needs, proposing solutions and alternative activities Collaborating with other departments and teams to provide the best and fastest customer support Receiving, updating and/or logging all requests Routing cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual Working hours: 9 am-5 pm Our requirements Advanced Czech knowledge (min. B2 level) to communicate with customers Advanced Polish knowledge (min. B2 level) to communicate with customers English knowledge (min. B2) is required for internal and customer communication Excellent verbal & written communication skills Proficient computer skills, good knowledge of MS Office Customer orientation and ability to build professional relationships Team player with strong organisational skills

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Wnsglobalservices144? Share your experience