Technical Account Manager
External
Cloudflare · Washington, DC$124K–$168K/yrFull-timeOn-siteToday
CloudflareIncident Response
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About the role
Own the post-contract support experience for enterprise customers as the primary technical contact. Manage escalations, provide proactive recommendations, collaborate with product and engineering, deliver quarterly support reviews, ensure incident response and SLA adherence, and maintain deep Cloudflare and networking knowledge. Travel up to 25% and work one weekend per quarter.
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