Learning & Development Instructional Design Partner

Responsibilities

• Develop learning content and materials to meet learning objectives.
• Oversee end-to-end design projects, including eLearning and Instructor-led content.
• Consult with SMEs to conduct needs analysis and develop learning solutions.
• Create and maintain learning materials, such as eLearning courses, Facilitator Guides, SOPs, and more.
• Evaluate content and Learner experiences to spearhead improvements.
• Facilitate meetings and Trainings. Observe customer interactions and Training with regularity.
• Participate in the development of Learning Assessments designed to evaluate understand, knowledge retention, and practical application.
• Stay connected to the state of the business and new strategies to proactively evaluate next steps for the Learning & Development function.
• Collects and monitor data related to Learning Programs.

Requirements

• 3+ years' experience developing and/or facilitating for adult learning programs.
• Understanding of Instructional Design principles and Adult Learning Theory.
• Manage end-to-end design projects leveraging the ADDIE model.
• Passion for developing interactive earning programs using a variety of methods and media.
• Experience working in Contact Centers, Customer Service, and/or high-volume Operations.
• Proficiency with the Articulate Suite and LMS administration.
• If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Benefits

Additional Information

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team The L&D Instructional Design Partner supports HSN and QVC, and you will make a positive impact by designing, developing, and maintaining learning programs that empower our high-volume business units to excel. You will collaborate closely with stakeholders to deliver innovative learning solutions - including new hire training, leadership development, and continuous education. You will report to the Learning & Development Senior Manager for CS&E. Where You'll Work This role is remote ; job seekers must reside in one of the following states to be considered: Pennsylvania, Delaware, or New Jersey

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