Sr. Program Manager, Leo Trust, Privacy, and Safety

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in engineering, statistics, computer science, mathematics, or a related quantitative field
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• 2+ years of driving process improvements experience
• Experience working in privacy, trust, safety, risk, or other regulatory or compliance domains
• Experience in using analytical tools and GenAI agents
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
• Basic Qualifications:

Additional Information

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. The Trust, Privacy, and Safety (TPS) team is responsible for defining, maintaining, and raising the bar with respect to the trust of Leo customers in 100+ countries. As a horizontal team, we are accountable for trust, privacy, and safety outcomes covered under the acceptable use policy, while working cross-functionally both within Amazon Leo and across Amazon, including with legal, public relations, public policy, engineering, and business partners. We are looking for an experienced Sr. Program Manager who can drive trust, privacy, and safety programs across Amazon Leo. You will work closely with cross-functional teams across engineering, product, operations, customer support, and legal to drive alignment and deliver innovative programs that balance privacy, customer experience, and business objectives across our global customer base. Ideal candidates bring deep knowledge of customer trust needs and may have experience in telecommunications, privacy, or regulatory domains. Experience operating at scale across consumer and enterprise verticals is a strong differentiator. Key job responsibilities - Own end-to-end program lifecycle management for Trust, Privacy, and Safety initiatives, partnering with Engineering, Product, Operations, Customer Support, and business teams to define roadmaps, track milestones, and deliver measurable outcomes that strengthen customer trust. - Launch and scale new programs by scoping objectives, identifying success metrics, analyzing operational and customer-impact data, and driving continuous improvement across the TPS portfolio. - Lead escalated risk event response, ensuring swift triage, structured root cause analysis, and clear mitigation strategies. Deliver concise leadership communications including trade-off analysis and short/long-term remediation plans. - Align cross-functional stakeholders on risk trade-offs and drive prioritization decisions backed by quantified impact analysis and business context. - Design scalable governance frameworks and operational mechanisms that enable consistent execution across Leo's broad trust, privacy, and safety portfolio as the program matures. - Define and report on program-level metrics, providing regular executive visibility into progress, risks, and resource needs. - Influence org-wide trust and privacy strategy by representing the TPS team in cross-Amazon forums and contributing to long-term policy and product direction. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

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