Hotel Service Manager - Night Manager, Assistant Manager, Front Office Manager, Operations Manager

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We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager. We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane. As our next Night Manager, you will: Provide support, leadership and guidance to the Front Office overnight team Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks Provide passionate, knowledgeable and friendly service to external and internal guests at all times Completion of property specific night audit procedures Carry out floor checks, where possible Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features Check guests in and out of the Property accurately and in a timely manner Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times Answer all telephone calls within three rings in a professional manner according to brand standard Record guest comments for the information of the Head of Department Ensure accuracy and balancing of till and the department cash float Prepare and distribute daily reports Document all transactions and alterations to accounts Carry out transactions foreign currency accurately Collect payment of accounts and issue receipts accordingly Ensure all guest details are fully updated on PMS system to ensure Property information is correct Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift Ensure special requests are actioned appropriately and in a timely manner Maintain the cleanliness and the presentation of the front desk at all times Ensure effective communication between other departments and Management As our next Assistant Manager, you will: Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties Ensure effective communication of new or updated information regarding policies, rates or general Property information Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management Carry out all front office reception duties as required Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features Supervise the reservation area ensuring maximum yield is achieved at all times Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines Assist in the recruitment and selection of Team Members for the department, when required Conducts timely Performance Development Appraisals for Front Office Team Members, when required Organise skills training for Front Office Team Members in conjunction with the Human Resources Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department Ensure all operating equipment is in good working order, reporting any faults, repairs or cleaning needs to appropriate department Encourage and foster an environment of open communication and efficiency between the guest services department and other departments Be aware and enforce the Privacy Act with respect to all guests Participate in scheduled training and development programs provided by the Property to improve self and department standard Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift in order to ensure continuity of service As our next Operations Manager, you will: Handles all guest or owner complaints immediately in a friendly manner - Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners Build and foster a strong relationship with all unit owners Maintain a strategic business perspective - be adventurous in seeking opportunities to build and retain owner and guest business w

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