Floor Supervisor

Responsibilities

• Supervise service crew during daily operations.
• Ensure guests receive prompt, friendly, and professional service.
• Manage table flow, seating arrangements, and service timing.
• Handle customer feedback or complaints professionally.
• Train and guide service staff on service standards and procedures.
• Ensure cleanliness and presentation of dining areas at all times.
• Coordinate closely with the kitchen to ensure accurate and timely orders.
• Assist with cashiering or payment processing when required.
• Support daily opening and closing duties.
• Perform other duties as assigned by management.

Requirements

• Prior experience in F&B service, preferably in a supervisory role.
• Strong communication and leadership skills.
• Customer-focused and able to handle pressure during peak hours.
• Organized, responsible, and detail-oriented.
• Willing to work shifts, weekends, and public holidays.

Additional Information

The Floor Supervisor oversees front-of-house operations to ensure excellent customer service and smooth daily service. This role leads the service crew, coordinates with the kitchen, and supports the Restaurant Manager in maintaining service standards.

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Company Intel

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