Account Coordinator (Customer Service)

About the role

If you're a customer service professional who values stability, strong relationships and being someone customers can genuinely rely on, this is a role where those strengths make a difference every day. Join BlueScope's Australian Steel Markets business as an Account Coordinator in our Customer Service team, based in Port Kembla, NSW . This is a full-time permanent opportunity in a growing market where you'll help customers keep projects moving, work across orders and operations, and build a long-term future with BlueScope. In this hybrid role, you'll work four days in the office and one day from home, with on-site parking , 14% super and 10% annual bonus eligibility as part of the package. In this role, the impact of your work can be felt far beyond the desk . Each update you share, each order you help navigate, each customer relationship you strengthen, your work contributes to the real structures taking shape in our communities. Our brands, including COLORBOND® steel and TRUECORE® steel , become part of the homes, buildings and infrastructure that communities rely on, and you help bring that to life. As the trusted point of contact for your customer portfolio , you'll build strong relationships, navigate supply chain challenges, coordinate complex orders and work across teams including sales, supply chain and manufacturing to deliver a customer experience that is clear, responsive and dependable. This is an opportunity that offers genuine commercial exposure, making it a strong long-term pathway for someone who wants to broaden their capability and build a meaningful career in customer service. To find out more about what it's like to work in our Customer Service team, visit: https://careers.smartrecruiters.com/BlueScope/asm-customer-service-2 Why Join Us? competitive package with attractive base salary and eligibility for 10% annual bonus and 14% superannuation full-time permanent role with hybrid flexibility - four days in the office and one day from home located in Port Kembla with on-site parking build your future with a long-established Australian manufacturer and global business with more than 16,500 employees across 15 countries be part of work that supports homes, buildings and infrastructure communities rely on every day through trusted brands including COLORBOND® steel and TRUECORE® steel build a long-term career in a function that offers exposure across sales, supply chain and manufacturing, with genuine opportunities to grow your expertise over time access ongoing training , mentoring and development opportunities that help you broaden your capability and shape your next step enjoy employee benefits including EAP support, discounts on travel, technology and everyday essentials, plus Fitness Passport access

Responsibilities

• You'll be joining a supportive team that works closely together, looks out for one another, and values genuine connection as much as strong customer outcomes. You will:
• own the customer experience for a dedicated portfolio of accounts and become a trusted day-to-day contact
• work closely with internal teams to coordinate orders, solve problems and deliver outcomes aligned to customer needs and business priorities
• provide clear, timely updates on product and service matters so customers feel informed and supported at every stage
• bring calm, clarity and follow-through when priorities shift or challenges arise
• use customer feedback, service trends, and data to uncover insights and help improve the customer experience over time
• identify opportunities to improve systems and processes, contributing ideas that make things easier for both customers and internal teams
• More About You
• experience in customer service, account coordination, internal sales support or B2B service environments such as manufacturing, logistics, building materials, wholesale or similar
• confidence building relationships and working through challenges with empathy, sound judgement and clear communication
• strong written and verbal communication skills with the ability to explain information clearly and practically across phone, email and stakeholder conversations
• high attention to detail and the ability to manage multiple priorities without losing sight of the customer e

Benefits

Additional Information

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND® steel that inspire and protect everything from hospitals to bridges and stadiums.

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