Sr. Warranty Specialist

Responsibilities

• Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
• Ensure accurate and consistent establishment of end-to-end warranty processes, from claim submission through validation, adjudication, and closure.
• Responsible for the development, refinement, and deployment of warranty policies, procedures, and guidelines.
• Ensure policies are clearly defined, documented, and effectively communicated across all stakeholders.
• Identify gaps, ambiguities, or inconsistencies in existing policies and drive clarifications and improvements.
• Partner with cross-functional teams to ensure warranty policies align with product design, service procedures, and customer commitments.
• Identify deviations from standard procedures and implement corrective actions and training.
• Ensure compliance with internal standards, legal requirements, and regulatory expectations.
• Drive continuous improvement initiatives focused on simplification, standardization, and accuracy in claims handling.
• Translate operational insights into process updates, policy enhancements, or training needs.
• Collaborate closely with Service, Engineering, Quality, and IT to ensure alignment between process design and operational execution.
• Provide business input for system rules, validation logic, and workflows based on operational needs.
• Location & Travel Expectations :
• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC .
• This role requires 4-5 days per week in the office, with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

Requirements

• Bachelor's degree in engineering, Business, Automotive Technology, or related field.
• 8+ years of experience in warranty operations, claims, or service within an OEM or similar environment.
• Strong knowledge of warranty policies, procedures, and claims handling frameworks, with the ability to interpret and apply them consistently.
• Proven experience managing warranty process execution, including claim validation, adjudication, and compliance with service processes.
• Experience contributing to the development, improvement, or standardization of warranty policies and processes.
• Solid understanding of service operations, repair workflows, and vehicle systems/components.
• Experience working with warranty systems or ERP platforms (e.g., SAP, Oracle, Salesforce, or similar tools).
• Ability to translate operational and process requirements into system inputs, including validation logic and workflows, in collaboration with IT or systems teams.
• Strong analyti

Benefits

Additional Information

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements - an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

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