Product Onboarding Specialist

Responsibilities

• You will collaborate closely with Operators, Engineers, and cross-functional teams based in Silicon Valley to ensure products are onboarded accurately, processes are clearly documented, and operational launch timelines stay on track.
• This role is ideal for someone with retail, grocery, warehouse, inventory, quality control, or operations experience who is highly accurate, comfortable with repetitive detail-oriented work, and excited to grow into a future Operator role.
• Product Measurement & Data Capture
• Accurately measure retail products using approved tools and procedures.
• Capture item-level data such as dimensions, weight, orientation, packaging type, and other required attributes.
• Enter product information into internal systems with a high degree of accuracy.
• Review work for completeness, consistency, and potential errors.
• Product Testing
• Evaluate how products fit within storage environments used by the automation system.
• Test product placement, orientation, stability, and handling readiness.
• Identify products that may be too large, unstable, fragile, irregularly shaped, or otherwise unsuitable for automated handling.
• Document pass/fail results, exceptions, and special handling requirements.
• Inventory Management & Product Control
• Organize and track products throughout the onboarding process.
• Maintain accurate inventory records for products being tested, staged, or completed.
• Support receiving, stocking, movement, and control of product samples.
• Keep work areas clean, organized, and ready for accurate measurement and testing.
• Quality, Accuracy & Process Compliance
• Follow SOPs, checklists, and standardized onboarding procedures.
• Maintain a strong focus on accuracy, consistency, and repeatability.
• Escalate unclear or questionable product fits instead of guessing.
• Help identify process gaps, documentation issues, and opportunities for improvement.
• Cross-Functional Collaboration
• Work closely with Operators, Engineers, and site leadership to resolve onboarding questions.
• Communicate product issues, fit concerns, and data discrepancies clearly.
• Support on-time operational deployment by completing onboarding tasks accurately and efficiently.
• Share observations that may improve product onboarding, tray fit standards, or automation performance.
• Growth Toward Operations
• Build a strong understanding of Fulfil's automation system, product handling requirements, and operational workflows.
• Demonstrate reliability, ownership, and process discipline.
• Develop the skills needed to grow into a future Operator role supporting live automation system performance.

Requirements

• Experience in retail operations, grocery or similar environments.
• Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
• Clear communicator with ability to explain complex system behavior simply.
• Calm, detail-oriented decision-maker who performs consistently over time and well under pressure.
• Comfortable using spreadsheets, dashboards, logs, and diagnostic tools; experience with metric reporting.
• Reliable, self-motivated, and able to operate with a high degree of ownership.
• Flexible schedule - preference for candidates with open availability.
• Bonus Experience (Not Required)
• Exposure to warehouse automation, robotics platforms, industrial systems or data capture.
• Fami

Benefits

Additional Information

Product Onboarding Specialist Onsite | Portland Metro Area, OR Hourly, Non-Exempt | $17-23/hr Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Product Onboarding Specialist to capture & interpret product level details for our automated high speed grocery fulfillment system. In this role, you'll serve as the bridge between the merchandising, engineering and operations teams - ensuring safe, reliable, high-performance system operation. Unique opportunity: Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production. Room for Advancement: We're building a team and expanding fast! This role has the potential for an outstanding candidate to be promoted into a Factory Operator or Assistant Site Lead role within the Fulfil Organization.

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Company Intel

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