Management Analyst

About the role

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Management Analyst ready to take us to the next level! If you have experience supporting Medicaid operations through process analysis, case management support and daily operational activities and are looking for your next career move, apply now. Job Description We are looking for a Management Analyst to support Medicaid operations through process analysis, case management support, and daily operational activities to ensure efficiency and compliance. This position will be a full-time contract and onsite role in Newark, Delaware.

Responsibilities

• Learn and follow federal and state laws regulations and policies related to Medicaid and public assistance programs
• Follow all organizational and state security requirements
• Access computer systems to obtain verifications and case information
• Retrieve Medicaid renewals and distribute work assignments to team members
• Transfer cases to appropriate teams as needed
• Communicate with clients and route calls appropriately
• Collect and manage client documentation securely in digital formats
• Index and organize verification documents within systems
• Track monthly metrics and present updates to leadership
• Document case management activities using eligibility systems
• Attend team meetings and one on ones to stay informed on process updates
• Perform additional case management and operational support duties as needed

Requirements

• Required:
• High school diploma or equivalent
• One year of data entry experience
• One year of customer service experience
• Proficiency with Microsoft Office Suite
• Strong attention to detail and organizational skills
• Ability to analyze financial calculations
• Strong problem solving skills
• Strong written and verbal communication skills
• Fluent in English
• Ability to work independently and in a team oriented environment
• Reliable transportation and ability to report onsite consistently
• Ability to work a Saturday when needed
• Ability to work fully onsite
• Preferred:
• Knowledge of Medicaid or public assistance programs
• Bilingual communication skills
• Physical Demands
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc
• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor
• Reasonable accommodation statement
• If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
• EEO Statement
• $18 per hour The

Additional Information

Management Analyst Req number: R7911 Employment type: Full time Worksite flexibility: Onsite

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