Forward Deployed Engineer

Responsibilities

• Be the Customer's Voice: Turn recurring friction into well-formed product feedback. Know when the answer is "no, here's the workaround" versus "yes, this belongs on the roadmap," and back every recommendation with evidence rather than requests relayed verbatim.
• Ship the Fix Yourself: For simple changes - error message clarity, small UI papercuts - ship the PR yourself. Hand off larger problems to engineering with your diagnosis and reproduction steps attached.
• What You Bring
• The Foundation: A Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent hands-on experience, plus 2-5 years in a customer-facing technical role such as solutions engineering, customer success engineering, or security operations.
• Customer Presence: You handle people as well as you handle systems. You are credible and unflustered in front of a skeptical CISO, with writing clear enough to become documentation the moment you hit send.
• Troubleshooting Depth: You diagnose unfamiliar systems to root cause - auth, permissions, network, data - and verify out-of-band with tools like curl, dig, and nmap.
• Engineering Ability: You navigate a production codebase, scope a small change safely, and ship a reviewed PR.
• Teacher's Instinct: You'd rather make ten customers self-sufficient than answer the same question ten times, and you treat every repeated question as a defect in the self-help surface.
• Product Sense: You distinguish what one customer wants from what the customer base needs, and you back product feedback with evidence.
• AI Leverage: You use AI agents and automation to operate at a scale one person couldn't reach manually, without sacrificing accuracy or judgment.
• Security Fluency (a plus): Working knowledge of attack surface management, vulnerability management, or offensive security - enough to speak credibly about why a finding matters.
• If This Position Is Wildly Successful, In One Year You Will Have:
• Driven your issue queue down even as the customer base grew, by systematicall

Additional Information

We Are Praetorian Praetorian is defined by raw intensity, fearless candor, and a relentless drive. This is who we are. We are looking for high-performing, mission-aligned individuals. We prioritize performance over politics and purpose over transaction. This environment is built for those who seek ownership and impact. Is Praetorian the right fit for you? If you are someone who obsesses over the problem, defaults to open communication, and wants to work with a team that refuses to accept mediocrity-then you have found your home. The Mission Praetorian is an expert-driven offensive security company. Our mission is to prevent breaches before they occur. We help organizations shift from an "assume breach" mentality to adopting offensive security as a core strategy of prevention. We don't just find bugs; we solve the root cause. We are building a future without compromise, and we need people who run toward the fire. Who We Are Looking For We are looking for a Forward Deploy Engineer who operates with clear ownership. You're not just answering tickets. You're setting the standard for what customer-facing engineering looks like. You believe the issue in front of you is the floor, not the job - the real work is making sure the next ten customers never hit it. How You Operate You are customer-first by default. When a customer hits a wall, you get them unblocked, and you measure yourself by how fast and how completely that happens. You bring mission-driven grit to every challenge, running toward hard problems rather than away from them. You prioritize customer outcomes over internal processes, and you choose truth and clarity over performative politeness. Being customer-first does not mean customer-always-right - you have the maturity to recognize an unreasonable request and handle it professionally: hold the line, explain why, and offer the path that actually works. The same judgment applies inward. You handle most issues yourself, and when a problem is truly a product defect or a relationship decision, you escalate deliberately to engineering or our CEO, with your diagnosis attached.

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