IT Engineer - Networking

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary We are looking for a highly motivated network engineer to help with operations, mature our processes, and drive our efforts to scale the company's needs. This engineer will work with a US-based network team and will report to the Sr. Manager Enterprise Network Services. This position will report locally out of any of the SHI UK locations. Role Description Include but not limited to; Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Maintain network standards, policies, and best practices to ensure consistency, reliability, and security across the organization. Collaborate with the cross-functional teams to identify and implement innovative network technologies and solutions that drive operational efficiency and business value. Monitor network performance and proactively identify and resolve issues to minimize and ensure maximum uptime. Use network tools for administration, maintenance, automation, and visualization reporting. Provide support services to customers for specific IT related issues. Adhere to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Configure Network equipment and execute changes while following standard operating procedures and change/release management policies. Monitor specific IT service or set of services for availability and performance. Support root cause analysis of network outages or incident trends. Provide onsite support for network project implementations, LAN/WAN link connectivity, turn-ups, testing, etc. You should possess a good analytical skillset with demonstrated troubleshooting ability.

Requirements

• Technical Certifications such as CCNA, CCNP, NSE4-6, PCNSE, etc. are highly preferred.
• In-depth knowledge of Cisco IOS, NXOS, PANOS, STP, BGP, OSPF, EIGRP, MPLS, VXLAN, access-lists
• Experience with Datacenter virtualization technologies.
• Experience with cloud (Azure or AWS) network/infrastructure technologies.
• Experience with Cisco and similar VOIP telephony infrastructure.
• Possess a thorough understanding of 802.11 wireless principles.
• Strong ability to troubleshoot end-user device connectivity at a firewall level.
• Knowledge of 802.1X and SAML/SSO implementation strategies.
• You should possess excellent communication and client service skills, both written and oral.
• Other Requirements
• After hours or weekend work for service impacting changes or problems
• On call for networking emergencies
• This position will be working a hybrid/remote schedule with short-distance travel required to site offices.
• This position is flexible and will report locally out of any of the SHI UK locations.
• The estimated annual pay range for this position is £45,000 - £80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
• #LI-MB3
• Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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