Managing Director, Integrated Operations (0943 Manager VIII) - SFO

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Appointment Type: Permanent Exempt, Category 14: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The Integrated Operations Division is the operational core of SFO, responsible for ensuring the Airport moves safely, securely, and with unwavering consistency every hour of every day. It is where real-time decisions are made, where crises are managed, and where the safety and security of the traveling public is protected. Leading this division requires executive depth, operational command, and the judgment to act decisively under pressure. SFO is seeking an exceptional senior executive to serve as its Managing Director, Integrated Operations, one of the most consequential operational leadership roles at the Airport. Reporting directly to the Chief Operating Officer, this leader holds strategic and operational accountability for SFO's safety, security, airfield operations, and emergency management functions, while providing senior executive oversight of the Airport Integrated Operations Center. This is a role for a proven leader who brings both strategic vision and deep operational credibility: someone who thrives in complexity, builds enduring partnerships with federal agencies and industry stakeholders, and elevates the performance of every team they lead. With a $65 million annual portfolio and more than 250 dedicated professionals across the division, the Managing Director, Integrated Operations defines what it means for SFO to operate at the highest standard of safety, security, and business continuity for every passenger, every flight, every day. The essential functions of this position include: Operational Strategy and Enterprise Leadership The Managing Director provides the strategic vision and leadership culture that defines how SFO's Integrated Operations Division performs, not just today, but over the long arc of the Airport's evolution as a global aviation leader. This is an executive who sees across functions, connects the dots between mission-critical functions, and ensures the division operates as a coherent, high-performing enterprise. Establishes and advances a cohesive division-wide strategy aligned with SFO's enterprise goals, translating the COO's vision into clear priorities, measurable outcomes, and accountable leadership at every level Cultivates a performance culture grounded in safety, mission-readiness, continuous improvement, and a shared sense of purpose across a 24/7/365 operational enterprise Leads organizational design and strategic resource allocation across a $65 million portfolio, ensuring investments are purposeful, outcomes are measurable, and the division's capacity grows with SFO's ambitions Drives enterprise-wide advances in operational systems, technology integration, and interdivisional coordination, raising the ceiling on what integrated airport operations can achieve Serves as a trusted advisor to the COO and Airport Director, offering clear-eyed analysis of emerging risks, strategic opportunities, and the operational realities that shape SFO's future Airport Integrated Operations Center The Airport Integrated Operations Center is SFO's operational nerve center, the platform through which real-time information, decisions, and cross-functional coordination flow across the entire Airport enterprise. The Managing Director ensures the AIOC has the leadership, resources, and strategic clarity to fulfill that mandate at the highest level. Provides senior executive oversight of the AIOC, ensuring the Center operates as SFO's primary hub for situational awareness, operational coordination, and incident management across all Airport functions and partner agencies Sets the strategic framework for AIOC performance, including inter-agency coordination protocols, escalation authorities, and standards for information sharing and operational decision-making Champions sustained investment in AIOC technology, data infrastructure, and operational systems, ensuring the Center remains at the leading edge of aviation operations management Ensures the AIOC functions as the connective tissue between SFO's operational divisions, airline and concessionaire partners, federal agencies, and the City's emergency management architecture Oversees the design and execution of joint operational exercises and full-scale drills that rigorously test SFO's coordinated response capabilities and sharpen the Airport's collective readiness Safety, Security, and Emergency Management Protecting the people, infrastructure, and operational integrity of San Francisco International Airport is the most fundamental responsibility of this role. The Managing Director holds ultimate executive accountability for a safety and security enterprise that is proactive, intelligence-informed, regulatory-compliant, and built to respond with confidence when it matters most. Sets the strategic direction for SFO's comprehensiv

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