Realtime Analyst
External
Wnsglobalservices144 · Durban, South AfricaPrepare for this interview
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About the role
Primary role would include monitoring and analyzing real time data along with daily communications with both operations and client .- This person will require strong analytical skills, basic knowledge of Excel , ability to work both independently and within a team .- WFM Tools Competency i.e., Calabrio , Amazon Connect , Excel- Flagging non adherence .- Analyzing and proactively calling out any blockers to meet service levels and abandon rate targets .- Ability to work in a fast paced and pressurizing environment. Matric WFM Experience at least one year working as an RTA
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Company Intel
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