Recoveries Claims Handler

About the role

Recovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non fault claims, protecting our customers' interests, and ensuring excess payments are returned promptly where applicable. This role sits at the start of the recovery journey. You will make sure our outlay is accurately reflected, pursue recovery opportunities proactively, and manage third party insurers and solicitors with confidence. You will balance commercial awareness with strong customer care, keeping policyholders informed throughout the process. If you like ownership, accountability, and seeing tangible results from your work, this role delivers exactly that.

Responsibilities

• Managing recovery activity following non fault claims
• Ensuring recovery documentation accurately reflects financial outlay
• Engaging with third party insurers and solicitors to pursue recoveries
• Protecting customer rights throughout the recovery process
• Returning customer excess payments promptly when recovered
• Delivering against SLAs, financial targets, and productivity measures
• Keeping policyholders proactively updated
• Identifying all potential recovery opportunities and managing them through to conclusion
• Applying Consumer Duty principles in every decision
• Handling vulnerable customers appropriately and making required adjustments
• Keeping up to date with changes in legislation and case law
• Following correct governance for abandoned recoveries and instalment plans
• Supporting team initiatives and continuous improvement activity

Requirements

• Experience in insurance or debt recovery is preferred but not essential
• Strong customer service and communication skills
• Confidence handling financial and recovery related conversations
• Good understanding of motor insurance claims
• High attention to detail and accuracy
• Ability to manage and prioritise workload effectively
• Commercial awareness and accountability for outcomes
• A willingness to learn, develop, and challenge yourself
• Full training will be provided, but attitude, ownership, and work ethic matter more than ticking every technical box.

Additional Information

Recoveries Claims Handler Location: Manchester

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