Technical Support Associate - Dublin (EMEA Hub)

Responsibilities

• EMEA Customer Support: Deliver an outstanding, timely support experience via email, web, and phone, aligning with regional SLAs and standard performance metrics.
• Product & Integration Mastery: Learn the deep functionalities of Gong products and build a strong understanding of common ecosystem integrations (e.g., Salesforce, telephony systems, web conferencing tools, and API-based custom implementations).
• Cross-Functional Collaboration: Partner closely with Dublin-based Success, Sales, and Product teams, as well as our global R&D teams, to troubleshoot complex issues and accurately represent the "Voice of the Customer."
• Content & Enablement: Contribute to the creation of localized self-service and internal resources-such as knowledge base articles, FAQs, and technical guides-to support team and customer enablement.

Requirements

• Recent Graduate of Bachelor of Science (BSc) in Information Technology or Computer Science required.
• Customer Focus: A passion for customer success and a proven ability to explain complex technical concepts clearly, patiently, and kindly to business stakeholders.
• Technical Aptitude: A technical background or a strong foundational interest in troubleshooting software, SaaS architecture, web components, and integrations.
• Language Skills: Fluency in written and spoken English is required. Fluency in an additional European language (e.g., French, German, or Spanish) is a strong advantage for the Dublin hub.
• Growth Mindset: High adaptability and a strong desire to grow a long-term career within technical operations and product support at a fast-scaling AI company.
• Work Environment & Location
• Structure: This is a hybrid role , requiring 3 days a week in our collaborative Dublin city centre office, with 2 days of flexible remote work.
• Eligibility: Must be legally eligible to work in Ireland.
• To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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Benefits

Additional Information

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Role Summary As a Technical Support Associate based in our Dublin EMEA headquarters, you will be the frontline champion for our European and global customers using Gong's Revenue AI platform. You will troubleshoot technical issues, master Gong's native tools and integrations, and contribute to resource creation aimed at enhancing customer success. Your mission is to meet key performance goals while turning EMEA's fastest-growing revenue teams into "raving fans."

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