Front Office Supervisor

Benefits

Additional Information

Deliver a refined, welcoming, and polished arrival experience that embodies Fairmont's luxury standards Supervise daily Front Office operations, ensuring smooth check‑ins, check‑outs, and lobby flow Support the Front Office Manager in leading, coaching, and developing the reception team Maintain a strong, visible presence in the lobby, offering assistance and anticipating guest needs Handle guest enquiries, concerns, and service recovery with professionalism and discretion Oversee daily shift procedures, ensuring accuracy in billing, cashiering, and room allocations Coordinate with Housekeeping, Guest Relations, Spa, and F&B to ensure seamless communication and guest satisfaction Monitor VIP arrivals, special requests, and personalised preferences to elevate the guest journey Conduct shift briefings to share operational updates, VIP information, and service priorities Ensure all Front Office colleagues uphold Fairmont grooming, communication, and service standards Maintain accuracy of guest profiles, preferences, and loyalty programme engagement Support training initiatives to enhance service culture and operational excellence Assist with rota planning, task delegation, and team scheduling Ensure compliance with health, safety, and security procedures in line with UK legislation Maintain a high level of product knowledge, including room categories, hotel facilities, and local area insights Uphold Fairmont's brand values in every interaction, fostering a warm and sophisticated guest environment Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Minimum 1-2 years' experience in Front Office or luxury hospitality Previous supervisory or team‑leading experience desirable Strong communication and interpersonal skills with a polished, professional presence Experience with hotel systems such as Opera PMS preferred Excellent organisational skills and meticulous attention to detail Strong problem‑solving and service‑recovery abilities Confident handling billing, payments, and guest accounts Understanding of UK hospitality standards, health & safety, and GDPR requirements Additional languages advantageous for an international clientele What is in it for you? Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included) 20% off food and beverage in on-site restaurants Colleague restaurant Being part of The Mere Team - our culture is unique! You will benefit from training and development opportunities Competitive salary and benefits including pension 28 days of holiday including public holidays 1-5 days service award based on length of service Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide And last but not least you will get to work with a team of EXTRAORDINARY people

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