Senior Product Manager, Kai (AI assistant)

About the role

Kai, your Airwallex AI assistant , is an AI-powered concierge built directly into the Airwallex platform that helps businesses manage their global financial operations through natural language. By drawing on the complexities of multi-currency transactions, regulatory nuances, and each customer's own Airwallex context, Kai delivers guidance that is instantly actionable and compliant - understanding your business context, answering questions in real time, and taking action on your behalf. Kai helps customers onboard faster and operate more efficiently every day: it provides tailored setup guidance, opens Global Accounts, enables payment methods, issues and manages corporate cards, initiates and tracks transfers, sets up spend approval workflows, and surfaces real-time insights into spend and cash flow. It orchestrates Airwallex's broader fleet of domain agents while knowing when to bring a human into the loop, today resolving 88% of user conversations without escalating to support. As the first step in embedding AI across the Airwallex product suite, Kai is making global finance simpler, smarter, and increasingly invisible.

Responsibilities

• Define and own Airwallex's Kai's product strategy, solution design, roadmap, and delivery plans.
• Partner closely with engineering and design teams to build high‑quality, scalable AI features and agent workflows, driving clarity on requirements, trade‑offs and timelines.
• Collaborate closely with commercial, marketing, legal and finance teams to navigate regulatory and operational complexity while delivering simple, easy‑to‑use AI‑powered products for our clients.
• Deeply understand user needs, target markets, and the competitive AI landscape; leverage customer and partner feedback, alongside production conversation data and eval results, to inform strategy and prioritization.
• Manage difficult tradeoffs between long‑term AI product vision and near‑term growth - balancing model quality, accuracy, latency, and cost - and adapt quickly within a highly data‑driven, fast‑paced environment.
• Lead the extension of Kai into new verticals and agentic use cases, validating opportunities and taking new propositions from concept to launch.
• Monitor product performance, drive continuous operational improvement, and remain ahead of industry trends in AI and finance.
• This role can be based in SF or Singapore

Requirements

• 5 + years of overall professional experience within Product Management
• Bachelor's degree or higher within STEM
• Proven track record working with advanced technologies, e.g. AI, ML, LLM
• Excellent communication skills with the ability to convey product strategy to both technical and non-technical audiences
• Close attention to detail, ability to structure complex problems and inform decisions with data and first-principle insights
• Drive, grit, and persistence to take ownership and move ideas to reality in short periods of time
• Ability to thrive in cross-cultural and cross-functional teams
• Experience considering both user requirements and commercial strategy in order to drive meaningful product growth
• Applicant Safety Policy: Fraud and Third-Party Recruiters
• To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers

Benefits

Additional Information

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Airwallex? Share your experience