Senior Call Services Officer
External
Ademco (far East) · Tan Boon Liat Building, SingaporePrepare for this interview
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About the role
Job Responsibilities: Attend to all calls and alarm signals in a timely and efficient manner, and according to operating procedures Attend to customers' complaints via phone or correspondence professionally Update and maintain a good record on all customers Be involved actively in the customer retention program and strategy Provide guidance to Call Services Officers Job Requirements: Able to work on permanent night shift, including weekends and Public Holidays Possess good communication, interpersonal skills and PC knowledge Able to speak Mandarin to assist Mandarin speaking customers (local and overseas) will have added advantage Min 2 years of Call Centre experience Minimum GCE 'N' Level
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