KYC Controls & Data Insights Manager

About the role

This role sits within the KYC Policy function and is responsible for analysing KYC data in response to known or emerging risks, typologies, incidents, audit findings, 2LOD feedback, SAR feedback, fraud signals, or operational escalations. The role does not own end-to-end proactive typology detection or financial crime investigations. Instead, it supports KYC Policy by assessing how identified risks manifest in KYC onboarding and reKYC data, evaluating whether existing KYC controls are adequate, and recommending proportionate enhancements to KYC policies, procedures, rules, and control design. As a KYC Controls & Data Insights Manager you will: Analyse KYC data in response to known typologies, incidents, SAR feedback, fraud intelligence, 2LOD findings, audit issues, or operational escalations Assess whether the typology is visible in KYC onboarding or reKYC data and identify the size, nature, and risk profile of the affected population Review whether current KYC controls are capable of detecting or mitigating the identified risk. This could include reviewing: Onboarding rules, ID&V outcomes, Screening outcomes, KYB checks, SpDD (Specialised Due Diligence) triggers, Manual review outcomes, Rejection reasons , ReKYC (periodic review) outcomes Translate findings into practical recommendations, such as: New or amended onboarding rules, Refined SpDD triggers, Changes to manual review guidance, New data capture requirements, Adoption of new risk mitigating tools, Revised procedures or changes to KYC policy standards where needed Maintain and enhance existing feedback loop between KYC Policy and teams such as OM, SAR, Fraud, Risk, 2LOD, Product, and Engineering. Ensure that external signals are converted into clear KYC impact assessments and control recommendations Support Product and Engineering with requirements for implementing KYC control changes

Requirements

• Proven experience in data analysis, pattern recognition, or control effectiveness assessment and working with large datasets, with SQL, Python, or similar tools, including Looker being a strong plus
• Proven experience in analysing known financial crime risks, typologies, or operational issues and translating findings into practical control improvements
• Strong background in: Financial crime, AML, fraud risk, or onboarding risk, KYC/KYB and onboarding controls, CDD, EDD/SpDD (Specialised Due Diligence), screening, ID&V, and business verification processes
• Ability to translate analytical findings into practical control improvements, work cross functionally with Product, Engineering, and Compliance and explain complex data led findings clearly to non-technical audiences
• Strong understanding of: ID&V processes and tools, for example Onfido, PostIdent, eID, or equivalent providers;
• Strong understanding of: Onboarding abuse, organised fraud, mule activity, synthetic identity, document misuse, coordinated application patterns and how financial crime risks can manifest across onboarding and reKYC journeys
• WHAT YOU'LL GET IN RETURN:
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget per year
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance
• TIDEAN WAYS OF WORKING
• At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
• While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaborati

Benefits

Additional Information

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India's Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

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