Lead Program Manager, Client Project Delivery - Managed Services (RapidScale)
External
Cox Automotive · Raleigh, NCFull-timeHybridToday
AWSAzureBudget ManagementForecastingLeadershipMentoring
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Benefits
Job DescriptionDuties and ResponsibilitiesLead large-scale, complex cloud, infrastructure, cybersecurity, and business transformation programs for RapidScale's strategic and enterprise customers.Serve as the primary engagement leader, partnering with executive stakeholders to define business outcomes, align priorities, and ensure successful delivery of transformational initiatives.Independently plan, execute, and govern multiple concurrent projects and programs, ensuring alignment to customer objectives, contractual commitments, financial targets, and delivery milestones.Build and maintain trusted advisor relationships with customer executives, sponsors, and key stakeholders by providing strategic guidance, proactive communication, and consultative leadership throughout the engagement lifecycle.Lead cross-functional teams across Professional Services, Engineering, Product, Support, Sales, Customer Success, and partner organizations to deliver integrated cloud and managed services solutions.Facilitate executive steering committees, governance reviews, and program status meetings, translating complex technical, operational, and financial information into clear business recommendations and actionable decisions.Own engagement governance, including management of risks, issues, assumptions, dependencies, changes, escalations, and stakeholder communications.Drive delivery excellence through disciplined program controls, resource planning, forecasting, budget management, milestone tracking, and performance measurement.Own the financial performance of assigned engagements, including revenue realization, profitability, forecast accuracy, scope management, and overall program health.Apply business and financial acumen to delivery decisions by evaluating tradeoffs, identifying risks and opportunities, and helping customers align investments to desired business outcomes and return on investment.Monitor customer satisfaction and engagement health, proactively identifying concerns, leading corrective actions, and driving successful business outcomes that strengthen long-term customer relationships.Collaborate with leadership to optimize resource allocation across projects and programs, balancing customer commitments, organizational priorities, technical capabilities, and delivery capacity.Identify opportunities for process improvement, operational efficiency, and service innovation both within customer environments and across RapidScale delivery practices.Contribute to the evolution of RapidScale's Project and Program Management methodology by establishing best practices, improving governance standards, mentoring team members, and driving continuous improvement initiatives.Support onboarding and development of new team members through knowledge sharing, coaching, and mentorship.Qualifications & AttributesBachelor's degree in a relevant field (or equivalent experience) and 6 years' experience leadingHealth insuranceRemote work optionsFlexible schedule
Additional Information
Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Lead Engineering Project / Program Manager Management Level Manager - Non People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 25% of the time Work Shift Day
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