IT Support Specialist I

Responsibilities

• Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites.
• Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
• Utilize our trouble-ticketing system to document your work and facilitate communication with our clients.
• Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users.
• Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
• Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit.
• WHAT YOU'LL NEED TO BE SUCCESSFUL:
• T eam player with effective communication & customer service skills with the ability to stay on task when working independently
• O rganize and manage multiple tasks in a fast-paced environment
• Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies
• Co nversant in Microsoft operating systems and productivity tools
• Experience with Cisco network equipment is a plus
• Demonstrated success taking direction and working independently
• C ustomer relations skills , superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented
• P erform in a dynamic and fast- paced team environment
• Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests
• Demonstrated ability to use discretion and sensitivity when handling confidential information.
• S elf-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations
• Extensive experience in multi-org environment
• Engineering and Construction Related Industry Knowledge desired
• System Administration and support experience would be desired
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
• P rioritize and manage multiple tasks, changing priorities as necessary
• W ork under pressure and adapt to changing requirements with a positive attitude
• O ral and written communication skills as required for the position
• S elf-motivated, proactive and an effective team player
• I nteract effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
• WHAT YOU BRING TO US:
• Associate degree in Information Technology , Computer/Information Science, or related discipline
• Minimum 3 years' practical IT experience required
• Can be a combination of education, training, and relevant experience
• TRAVEL:
• Up to 20%
• WORKING CONDITIONS:
• General work environment - sitting for extended periods , standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions , such as fluorescent lighting and air conditioning.
• Noise level is typically low to medium; it can be loud on a job site.
• Occasional lifting of up to 30 lbs.
• We fully comply with the ADA and applicable state law , including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
• YOU Matter - Our Benefits
• ESOP - Employee Stock Ownership
• 401k
• Annual bonus program based upon performance, profitability, and achievement
• 17 PTO days per year plus 10 paid

Benefits

Additional Information

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at MPS. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. YOUR NEXT OPPORTUNITY: The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to jobsites in several locations.

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