Senior Manager, Registration & Guest Communications

Benefits

Additional Information

Job Description: MKTG Sports + Entertainment is looking for a Senior Manager, Registration & Guest Communications , with a primary focus on event registration across global sports hospitality programs. This role supports the planning and execution of a robust registration system for premium hosting programs, ensuring seamless attendee management for Fortune 500 clients. This is a dynamic, detail-oriented role for someone who thrives in fast-paced environments and enjoys balancing organization with execution. The Manager plays a key role in building and managing registration systems, tracking progress, and communicating updates to internal teams and clients, while continuously identifying opportunities to improve processes and enhance the attendee experience year over year. You will report to the Senior Director, Hospitality & Events. This position is based at our MKTG office in Charlotte, NC. You Will: - Collaborate with internal teams and clients to define, build, and manage registration components across multiple events - Develop and maintain registration plans, timelines, and communication strategies to ensure smooth execution - Oversee day-to-day registration operations, including guest list management, attendee communications, and inquiry resolution - Manage registration platforms and event websites, ensuring accuracy, functionality, and a seamless user experience - Track registration progress, monitor data, and provide regular status updates and insights to internal teams and clients - Serve as a key point of contact for registration-related questions from guests, clients, and third-party vendors - Support ticket distribution, guest itineraries, and on-site registration logistics to ensure a strong attendee experience - Create client-ready materials including registration reports, guest lists, itineraries, event collateral and presentations as needed - Lead or support client calls and internal meetings, clearly communicating timelines, status, and next steps - Partner with cross-functional teams to ensure alignment across registration, event operations, and guest experience - Identify opportunities to improve registration processes, tools, and communications across events - Evaluate registration performance post-event and provide recommendations to enhance efficiency and attendee experience year over year - Provide support on broader event planning elements as needed, including premium/gifting ordering, organization, and other operational tasks based on team priorities and bandwidth You Have: - Bachelor's degree required - 5+ years of experience in corporate communications, program management - Experience managing websites and guest registration platforms - Exceptional client service and interpersonal skills, with experience supporting senior leaders and executives - Proven experience supporting high-level corporate events and hospitality programs - Excellent verbal and written communication skills - Strong organizational and project management skills, with the ability to manage complex, cross-functional initiatives - Experience managing event logistics (guest trackers, rooming lists, transportation manifests) - Ability to manage multiple projects and communication streams simultaneously in a fast-paced environment The annual salary range for this position is $54 ,000-$85,000 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Benefits available with this position include: Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com . To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. #LI-Hybrid #LI-BB1 The Perks Not only will you be joining a multi-award-winning Agency with great culture, you will also have the unique opportunity to collaborate with colleagues from our other offices across the globe. There is a whole heap of benefits that come with the role- a flexible holiday package starting at 20 days, corporate discounts, commuter benefits, cell phone reimbursement and much more. Our benefit plans have your total well-being in mind, and we offer an extensive list you can choose from to suit your needs. About MKTG Sports + Entertainment MKTG S+E is a global agency that harnesses the power of spor

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at dentsuaegis? Share your experience