Associate Account Director (Healthcare Communications)

Responsibilities

• Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations.
• Manage internal teams to ensure technical and operational excellence in all executions
• Act as a gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk
• Escalate problems and risks appropriately using sound judgement and technical knowledge
• Collaborate with colleagues and peers throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes
• Train junior staff on Real Chemistry processes, account management responsibilities and the healthcare / digital landscape
• Understand cross-functional capabilities and motivates cross-functional teamwork
• Motivate teams through engaging and active management and career development practices
• Set clear performance objectives and utilizes all management tools to communicate alignment and performance measures
• Through your stewardship of client budgets and internal resources you have become a trusted partner for your client, ensuring all campaigns are perfectly executed
• Thoroughly understands and communicates clients' expectations internally to ensure staffing resources and performance expectations are met
• Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry's work is meeting all expectations
• Contribute to overall client financial management and establishes and meets internal client and project revenue targets
• Participate in quarterly and annual strategic communications planning and business analysis
• Manage multiple client projects of varying sizes in a fast-paced environment
• Collaborate with client peers to drive solutions that respond to business and communications challenges
• Develop a thorough understanding of Real Chemistry's capabilities and demonstrates a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success
• Work closely with the client and internal teams to identify organic growth opportunities
• Successfully create drafts of decks for programs, media strategies, POVs, etc. for review and input from senior team members
• Look for ways to identify, develop and grow integrated business (social media/digital, content)
• This position is a perfect fit for you if:
• Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.
• What you should have:
• The position may require some domestic travel for client meetings and conferences (10 percent). Bachelor's degree in communications, marketing or a related field or equivalent experience is required (6-8+ years)
• Must have healthcare PR experience; integrated experience preferred
• Thorough understanding of the ever-changing digital landscape
• Exceptional project management skills: de

Benefits

Additional Information

At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Job Summary: Real Chemistry is looking for an Associate Account Director to join our growing team! The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction. This is a hybrid role, based in any of our US offices-including New York City, Boston, Chicago, Carmel, or San Francisco-or remotely within the US, depending on team and business needs.

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