About the role
Part of the Delivery Service team that provides great service to our stores, ensuring customers have great availability and standards of product by coordinating our transport operations and keeping the operation efficient so we can serve our stores and operate safely.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.Â
 Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
 We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something
Benefits
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)Request flexible working from day oneGet 10% off and 15% at pay day weekends â€" save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your homeAccess to free wellbeing services with a range of resources to support your mind, body, and lifeLife cover of five times your pay and an award-winning pension with matching contributions up to 7.5%Benefits to suit you, choose what you use â€" from discounts and shares to cycle to work schemesUniform provided and policies to support you for all of life’s moments, big and smallAccess to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.ÂClick here to read more about the benefits we have available for our colleaguesYou will be responsible forProvide Operational support to colleagues and Managers by:Completing a full handover to the oncoming clerks, sharing all relevant information.Answering telephones and responding to queries from stores or Distribution Direct, inputting them onto the online log.Completing all reports and sending these to the relevant people.Ensuring all drivers are issues with their assigned work/journey and receive the pre-brief.Investigating any route or time discrepancies and escalating issues to the Delivery Service Duty Manager if required.Collating, recording and reporting information as required for a safe, smooth, efficient Delivery Service operation.Maintaining all relevant systems so they are accurate and used to their full effectiveness.Liaising with other operational areas of the Distribution Centre/Tesco/Agencies/3rd Parties as required.I complete administrative checks and routines in line with the operating model policies and procedures.Maintaining the Tesco agreed trackers so we can track and monitor our people information and performanceEnsuring that payroll system is maintained with changes to schedules to reflect actual working and absencesEnsuring transport office rota is adequately covered with issues escalated to Delivery Service Duty Manager if requiredAttending Depot update meetings as requiredEnsuring deliveries and collections of equipment and waste are completed within policyI co-ordinate yard activities and ensure shunters are supporting the warehouse team to deliver the scheduleI ensure all systems are working correctly / report issues and defects as required (Microlise, Tachomaster, Fleetboard etc.)I ensure regular legal compliance activities are carried out as required (e.g. vehicle downloads) and that any compliance issues are promptly reported to Delivery Service Duty ManagerYou will needTo have passion about delivering great customer service.Energy to enjoy the buzz of working in a fast paced yet exciting environment.A driven and keen attitude to learn new skills as well as thriving whilst working in an encouraging team.Reliability and punctuality.The ability to adapt to working in a fast-paced ever-evolving environment.Be happy to go that extra mile.Operational Skills relevant for this job:Good PC skills MS Office/OutlookStrong knowledge of the Transport Operation - desirable but not essentialGreat Customer Service Skills.Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
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Tesco · Antrim