Content Specialist, Service Operations
External
Deliveryhero · Kuala Lumpur, MalaysiaPrepare for this interview
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Additional Information
Assist with the maintenance of accurate articles: -Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare -Self-starter and able to work independently with minimal supervision -Able to work on multiple projects while delivering within deadlines Support articles updates in line with latest SOP releases: -Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly -Ensure that SOP updates are accurate and uploaded in a timely manner Liaising with local teams for translations: -Monitor content translations, and ensure completion within strict deadlines Assist Manager with other tasks on an ad hoc basis: -Support Manager with ongoing projects on an ad hoc basis Good English communication skills Familiarity with CS SOPs Meticulous and high attention to detail
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