Junior Support Technician Apprentice

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***PLEASE NOTE*** In order to apply for this vacancy, you MUST apply directly via the company website: Welcome to Seasalt. We make beautiful quality clothing and accessories woven with stories of Cornwall. Cornwall's wild landscape, artistic culture and maritime heritage inspire everything we do. We feel very lucky to live in such an inspiring part of the world. It constantly influences our designs and sits at the heart of our brand. The purpose of your role: To support Seasalt staff on our service desk with IT issues, including creation of support tickets, assigning tickets, following up on queries, responding to contact from end users, and updating and maintaining documentation, within specified SLA's Resolve non-complex support issues To act as a point of contact for the Technology Operations team Work with Technology Operations and the wider business to achieve department and company objectives in line with the business vision Your key duties: Answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised at all times Organising New Starter/Change/Leavers requests into our system, ensuring these are assigned correctly Assisting with routine checks on interfaces/backups/systems Assisting with 1 line tickets including password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes Assisting with updating documentation when requested Communicating with 3 parties to log issues Working with 3 parties to ensure tickets are followed up and responded to within an appropriate timeframe Desirable skills: Strong organisational and planning skills Excellent communication skills Motivated, driven and proactive Team worker Flexible/adaptable The ability to deliver tasks Problem solving and multitasking skills Good general knowledge of IT A constant learner, familiar with current technology Able to remain calm when dealing with pressure The ability to work closely with internal teams and external suppliers, communicating by phone, e-mail and face-to-face in a professional manner Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week

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