Client Experience Lead
External
Homeinsteadcare · Nottingham, UKPrepare for this interview
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About the role
As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service. You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction. Experience within the care sector Supervisory or coordination experience preferred Experience with care planning and medication (MAR charts) Good IT skills and confidence using care systems Full UK driving licence and access to a vehicle required Participation in an on-call rota (evenings/weekends) required Enhanced DBS check required Opportunities for training and development
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