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Customer Operations Representative - Italian Market (Barcelona, Spain)

External
kbi logoKbi · Emea > Esp > Barcelona > Passeig DE Gràcia > Hq Office - Hh
Full-timeOn-site3w ago
ComplianceCross-functional CollaborationForecasting
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About the role

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting: We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Italian wholesale and B2B customers. In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway's most internationally recognized consumer brands. This position is ideal for someone who enjoys combining customer interaction, operational excellence, and cross-functional collaboration in an international environment.

Responsibilities

  • Customer Service & Service Excellence
  • Deliver first-class customer service to Italian wholesale and B2B customers
  • Act as a key point of contact for order-related questions, deliveries, and after-sales topics
  • Proactively communicate with customers regarding order status, availability, and potential changes
  • Contribute to continuous improvement initiatives and the Service Excellence strategy
  • Balance customer needs with cost-effective and value-driven solutions
  • Order & Operations Management
  • Support and follow up on order entry to ensure accuracy and completeness
  • Verify pricing, discounts, and commercial terms according to seasonal deadlines
  • Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders
  • Ensure timely order release to meet requested delivery dates
  • Handle returns, chargebacks, and order-related exceptions
  • Support the monthly forecasting process and follow up on shipping targets for the Italian market
  • Collaboration & Teamwork
  • Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations
  • Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support
  • Participate in local or global projects when required
  • What You Bring
  • Experience & Qualifications
  • Experience in customer service, customer operations, or order management role
  • Strong operational mindset with attention to detail and follow-through
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable working with IT systems; ERP experience is an advantage
  • Native Italian and fluent English (main working language)
  • Spanish or French is a plus
  • Personal Attributes
  • Customer-focused with a proactive, solution-oriented approach
  • Strong communication and collaboration skills
  • Organized, reliable, and comfortable working with deadlines
  • Positive team player with a continuous improvement mindset

Benefits

A role within a young, dynamic, and international teamA culture of ownership, empowerment, and continuous improvementOpportunities to grow and develop within Customer Operations and the wider organizationAn exciting phase of growth within a strong international brandWorking out of the newly opened South European HQ, located in the heart of Barcelona, set within a characterful historic buildingEmployee discounts on our productsEqual Opportunity StatementWe are an equal opportunity employer. All applications will be assessed solely on the basis of skills, experience and potential, in compliance with applicable laws.Why Kontoor Brands?At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.Health insuranceFlexible scheduleParental leave

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